LAUNCH IMAGING PTY LTD

Privacy Policy

Last Updated: July 2026

Launch Imaging Pty Ltd ("Launch Imaging", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect.

This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, visiting our website or otherwise providing personal information to us, you acknowledge that you have read and understood this Privacy Policy. 

1.          Who We Are

Launch Imaging Pty Ltd provides professional visual marketing services, including photography, aerial (drone) photography, floor plans, virtual tours, Matterport site scanning, image editing and related digital marketing products.

2.          Personal Information We Collect

The personal information we collect depends on the nature of our relationship with you and may include:

·         your name;

·         business name;

·         telephone number;

·         email address;

·         postal or business address;

·         property addresses relating to bookings;

·         billing information;

·         ABN (where applicable);

·         booking and enquiry details;

·         communication records;

·         payment information (processed securely through third-party providers); and

·         any other information you voluntarily provide to us.

We generally collect only the information reasonably necessary to provide our services.

3.          How We Collect Personal Information

We may collect personal information when you:

·         submit an enquiry through our website;

·         request a quotation;

·         make a booking;

·         communicate with us by email, telephone or SMS;

·         use our online booking system;

·         complete online forms;

·         purchase our services;

·         interact with our social media accounts; or

·         otherwise provide information directly to us.

We may also collect limited technical information through our website, including cookies and website analytics.

4.          Why We Collect Personal Information

We collect personal information to:

·         provide our services;

·         manage bookings;

·         prepare quotations;

·         communicate with clients;

·         issue invoices;

·         receive payments;

·         deliver completed images and digital assets;

·         provide customer support;

·         improve our services;

·         comply with legal obligations; and

·         operate our business efficiently.

We will only use personal information for purposes that are reasonably related to the reason it was collected or where otherwise permitted by law.

5.          Disclosure of Personal Information

We may disclose personal information to trusted third-party service providers who assist us in operating our business, including:

·         cloud storage providers;

·         online gallery and image delivery platforms;

·         payment processors;

·         accounting software providers;

·         website hosting providers;

·         IT service providers;

·         communication platforms; and

·         professional advisers where reasonably required.

We do not sell, rent or trade personal information to third parties.

We may also disclose personal information where required or authorised by law.

6.          Storage and Security

We take reasonable steps to protect personal information from:

·         unauthorised access;

·         misuse;

·         interference;

·         loss;

·         modification; and

·         unauthoraised disclosure.

Personal information may be stored electronically using reputable cloud-based service providers.

While we implement reasonable security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

7.          Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

Cookies may collect information such as:

·         browser type;

·         device information;

·         pages visited;

·         time spent on our website; and

·         general location information.

Most web browsers allow cookies to be disabled; however, doing so may affect website functionality.

8.          Access and Correction

You may request access to personal information we hold about you.

If you believe any information we hold is inaccurate, incomplete or out of date, you may request that it be corrected.

We will respond to reasonable requests within a reasonable time, subject to any legal exceptions.

9.          Marketing Communications

We may occasionally contact existing clients regarding services, updates or business information we believe may be relevant.

You may opt out of receiving marketing communications at any time by contacting us or using any unsubscribe option provided.

10.     Third-Party Websites

Our website may contain links to third-party websites.

Launch Imaging is not responsible for the privacy practices or content of those websites.

We encourage users to review the privacy policies of any third-party websites they visit.

11.     Retention of Information

We retain personal information only for as long as reasonably necessary to:

·         provide our services;

·         comply with legal obligations;

·         resolve disputes;

·         enforce our agreements; or

·         maintain appropriate business records.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.

12.     Changes to this Privacy Policy

We may amend this Privacy Policy from time to time.

The current version will always be published on our website.

Your continued use of our website or services after any changes constitutes acceptance of the updated Privacy Policy.

13.     Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

Launch Imaging Pty Ltd

Mornington Peninsula, Victoria, Australia

Email: hello@launchimaging.com.au

Website: www.launchimaging.com.au