LAUNCH IMAGING PTY LTD
Frequently Asked Questions
Version 1.0
Last Updated: July 2026
About Launch
What does Launch Imaging do?
Launch Imaging creates professional visual content for the built environment, including photography, aerial drone photography, floor plans and immersive 360° virtual tours. We work across real estate, commercial real estate, building and construction, commercial fit-outs and retirement living.
Why choose Launch Imaging?
Clients choose Launch Imaging for our professional photography, reliable service, clear communication and consistent results. We tailor every project to suit the space, the client and the intended audience.
What makes Launch Imaging different?
We combine multiple visual marketing services under one roof, allowing clients to access photography, drone imagery, floor plans and 360° virtual tours through a single, streamlined workflow.
Who do you work with?
We work with residential and commercial real estate professionals, businesses, builders, developers, retailers and retirement living communities throughout the Mornington Peninsula and surrounding areas
Do you only work with real estate agencies?
No. While real estate is a core part of our business, we also work with commercial property owners, builders, developers, retailers, architects, designers and retirement living operators.
What areas do you cover?
We're based on the Mornington Peninsula and regularly work throughout Melbourne and surrounding regions. If your project is outside our usual service area, please contact us for a tailored quote.
Services
What services do you offer?
We provide professional photography, aerial drone photography, floor plans and immersive 360° virtual tours tailored to each project.
Do you provide aerial drone photography?
Yes. We provide professional aerial drone photography for residential and commercial property, construction projects, retail precincts, retirement living communities and new developments, subject to weather and CASA regulations.
Do you photograph commercial real estate?
Yes. We photograph offices, retail spaces, industrial facilities, medical practices, hospitality venues and other commercial properties for sales, leasing and marketing campaigns.
Do you work with builders and developers?
Yes. We regularly photograph completed homes, commercial developments, construction projects and fit-outs for builders, developers and construction professionals.
Do you photograph retirement living communities?
Yes. We photograph residences, shared amenities, landscaped gardens and community facilities for retirement living operators.
Do you provide floor plans?
Yes. We provide accurate floor plans to complement our photography and assist buyers, tenants and clients in understanding the layout of a property.
What is Launch 360?
Launch 360 is our immersive 360° virtual tour service, allowing buyers, tenants and clients to explore a property online through an interactive experience.
Can I combine multiple services into one booking?
Yes. Many clients combine photography, aerial drone photography, floor plans and Launch 360° virtual tours to create a complete visual marketing package.
Bookings
How do I make a booking?
Residential and commercial real estate photography can be booked online via our website. For all other projects, please contact us to discuss your requirements or request a tailored quotation.
How much notice do you need?
We recommend booking as early as possible. While we can often accommodate short-notice bookings, availability varies.
How should I prepare my property?
Your property should be clean, tidy and presentation-ready before we arrive. Our Photo Ready Guide provides practical preparation tips.
Should someone be at the property during the shoot?
Where possible, yes. This allows you to identify any specific features or images you'd like captured.
How long does a photography session take?
The duration depends on the size of the property and the services booked. We'll provide an estimate when confirming your booking.
What happens if the weather isn't suitable?
If weather is likely to affect image quality or prevent safe drone operations, we'll discuss postponing or rescheduling your booking in accordance with our Terms of Service.
Can I reschedule or cancel a booking?
Yes. Cancellation and revisit fees may apply for late changes. Please refer to our Terms of Service for full details.
Images, Delivery & Licensing
What's your turnaround time?
Our standard turnaround is within 24 hours. For proofed jobs, final images are delivered within 24 hours of receiving your selections.
What are proof images?
Proof images allow you to review a larger selection before choosing the final images to be professionally edited and delivered.
How are the final files delivered?
Images are supplied digitally through our secure online delivery platform.
Can I request additional editing after delivery?
Yes. Additional retouching can be arranged and may incur additional charges.
How long do you keep my images?
We retain completed projects for a reasonable period, however clients should download and securely back up all delivered files.
Who owns the images?
Launch Imaging retains copyright in all images. Clients receive a licence to use the images for their agreed purpose once payment has been made in full.
Why don't I own the copyright if I paid for the photography?
Like most professional photographers, we retain copyright while granting a licence for the agreed use. This protects the work while allowing you to market your property or project as intended.
Can another agency, builder or designer use the images?
Not without permission. Third parties must obtain an appropriate licence from Launch Imaging before using commissioned images.
Still have questions?
If there's something we haven't covered, we'd love to hear from you. Get in touch and we'll be happy to answer your questions, discuss your project and help you choose the services that best suit your needs.