FREQUENTLY ASKED QUESTIONS

We specialise in property marketing on the Mornington Peninsula. From real estate listings and short stays to home builds, developments, and landscaping projects, we deliver high-quality imagery that supports your brand and connects with your audience.

We work with real estate agents, short-stay hosts, builders, developers, and landscapers—anyone who wants to showcase property or outdoor spaces professionally.

We’re based on the Mornington Peninsula and service the entire region. Being locals, we understand the area and its unique appeal, which helps us present properties in their best light.

Our core services include photography, drone imagery, and floor plans. We focus on delivering clean, professional visuals tailored to your project.

You can book via our website or send us an email at hello@launchimaging.com

We suggest booking a few days in advance where possible. If something’s urgent, get in touch—we’ll do our best to accommodate you.

Absolutely. We welcome any creative direction or specific requirements. Feel free to send through a brief or visual references—or simply add the details in the Additional Information section when making your booking.

We offer a range of packages to suit most needs and can create something bespoke if required. Please get in touch to request up-to-date pricing.

There are some limitations to what’s covered, particularly when it comes to image retouching. For full transparency, we recommend reviewing the Retouching Ins and Outs document in the Resources section on our website. It outlines exactly what is and isn’t included so there are no surprises.

If weather conditions impact image quality, we’ll work with you to reschedule or find an alternative solution.

Yes. We understand things can change. Please give us at least 24 hours’ notice to reschedule or cancel without a fee. Bookings cancelled within three hours of the scheduled booking time will incur a cancellation fee.

Proof images are preliminary, unedited photos provided shortly after your shoot. They give you a first look at the images so you can check composition, angles, and overall coverage. Proofs are typically watermarked or lower resolution and are not final products. They are not to be used under any circumstances for any purpose other than selecting the images you want edited. Once selections have been made from the proofs, we complete the full editing and deliver the final high-quality images.

Final, edited images are delivered within 24 hours of the shoot. If you need them even faster, let us know—we’ll see what we can do.

Files are delivered via a secure download link through our online portal in both high-resolution and web-optimised formats. Special file requests can be accommodated—just ask.

Minor adjustments can be discussed, but extensive re-editing or additional retouching may incur extra fees. Refer to our Retouching Ins and Outs document for details.

Launch Imaging retains copyright ownership of all images supplied. This is standard practice under Australian copyright law—even when you’ve paid for the shoot. What you’re purchasing is our time, expertise, and a license to use the images for marketing and promotional purposes. This license is non-transferable and intended for use by the original client only. If third parties—such as builders, stylists, or suppliers—wish to use the images, they must obtain permission and purchase a separate license.

It’s a common question. Under Australian copyright law, the photographer automatically retains ownership of any images they create, unless a separate agreement is made. You’re not buying the copyright—you’re buying a license to use the images. This protects both your usage rights and our creative work. If you need exclusive or broader usage rights, we’re happy to discuss custom licensing options.